Once properties have been loaded, it is possible to enter tenancy details. These may be imported or entered manually, there are 3 options to start creating a new tenancy.

Adding a Tenancy from the Search Menu

The quickest way to add a tenancy from anywhere in Re-Leased is to perform a property search, then select Add Tenancy beside the property in the search results.

Adding a Tenancy from the Tenancy List

If you are working from the Tenancy List, select the New Tenancy button.

Search for the property name and click on the property from the search results.

Adding a Tenancy from the Property

If you are working on the property file, go to the Tenancies tab on the left side menu then click New Tenancy.


Step 1 - Create New Tenancy

  1. Tenancy Name - Appears on reports and the tenancy list
  2. Tenancy Type and Tenancy Form - These lists are user defined. Options can be edited on the Settings menu or by selecting + Add New in the list.
  3. Online Payment Reference - Bank payment reference for trust accounting. Users with Xero or no financial system can also use this to store a unique reference.
  4. Penalty Interest Rate - For recording purposes only, no charges or calculations are raised using this rate.
  5. Budget Cap or Collar - Applies a minimum or maximum amount to all Budgets by default.
  6. Tags - Adding tags allow you to group items into sub-categories.
  7. Custom Reference - This field can be renamed and used as you like.
  8. Default Invoice Template - Set the default PDF invoice template to use for this tenancy. When creating a new invoice or invoice template for this tenancy, the selected template will be applied by default. Invoice Templates can be created from the Company Settings.
  9. Tenancy Schedule Clauses - Additional Tenancy Schedule Clauses can be added here to display on the Tenancy Schedule report.
  10. Outgoings Percentage - Copies through when adding Budgets or Direct On-Charge rules. Shows on the Tenancy Schedule report.
  11. Improvements Rent Percentage  - For recording purposes only, no charges or calculations are raised using this rate.
  12. Contacts - Add any contacts that are related to this tenancy. If the name entered doesn't currently exist in the system a new contact will be created automatically.
  13. Notice Options - Specify which type of tenancy notices each contact should receive. Options include:
    • All Tenancy Notices
    • Arrears
    • Inspections
    • None
  14. Contact Type - A Primary and Account contact must be specified for each tenancy, but these can be the same contact.
  15. Click + Add Contact to connect more contacts to this tenancy.

Once all details are completed, click Save and Continue to proceed to the next step.


Step 2 - Tenancy Contacts

Clicking on the contact name from this screen will take you to the Contact file, where you can edit additional details about the contact.


Step 3 - Assigning Areas

Select an area the tenancy will occupy from the list of areas that exist for the property, the click + Add Area to Tenancy to assign it to the tenancy. Multiple areas can be assigned to a tenancy.

Click the Remove icon to remove the area from the tenancy.

Click Continue to proceed to the next step.


Step 4 - Inspections

Setting up an inspection will add reminders on your dashboard calendar. Click New Inspection to create a new inspection, or click the inspection title to make changes to one you have created.


Step 5 - Terms, Rent and Rent Reviews

Enter the terms of the tenancy, add any rights of renewal and adjust as required to calculate the correct final expiry date.

Rent Template

a. Description - This is displayed in various places around the system, particularly in calendar reminders. 

b. Reference - This value will be applied to each invoice and can be anything you want.

c. PDF Template - If a default template was selected in step one this will be selected here already, but you can override this and select another option specific to the rent invoice if you need.

d. Payment Frequency - Specify how often you want invoices to be generated. You can specify any frequency in weeks, months or years, or any Custom Frequencies you have set up. 

e. Rent Type - Rent Types are user defined and can be customised in the company settings or select + Add New to create a new one from here.

f.  First Payment - Specify the date you want the first invoice to be generated.

g. Frequency and Annual Net Rent - You can enter a figure in either of these fields and the system will calculate the other field. The Frequency Net Rent will update based on the selection in the Payment Frequency. This amount must equal the total of all rent lines on the invoice and you will be prevented from proceeding if it doesn't add up.

h. Generate First Invoice Now - You can choose to generate the first invoice when the tenancy is created or leave it to generate as scheduled.

i.  Outgoings? - Any outgoings added to the rent invoice should be indicated using this switch. Any outgoings lines on the invoice will be excluded from the net rent calculation.

j.  Merge Fields - When adding the line item descriptions you can select from the three merge fields available, which will populate with the correct information when each invoice is generated.

Rent Reviews

You can set up your rent review schedule and generate multiple rent reviews from here. Enter the first review date, the review type and frequency then click Generate Rent Reviews. The system will use the current and future terms to determine the rent reviews to be generated. You can edit any information about each rent review before they are created or delete an individual review if you want.

When you are happy with all information click Continue to proceed to the next step.


Step 6 - Bonds

Note this step only applies to trust account companies.

Select where the bond will be held - the Bond Authority (you must have a Bond Authority contact set up), in the Bond Ledger or with the owner.

You will need to create a Bond Authority contact to be able to select this option. When the bond is received from the tenant it will be held in the Bond ledger until it is disbursed to the authority.

You can base the bond on a period of rent or input a set amount. 

When you have completed all fields you can save the invoice as a draft, approve it or submit for approval.

Click Continue from the main screen to proceed to the next step.


Step 7 - Area Rent Allocation

Note that this page will only display if you have assigned multiple areas to the tenancy in step 3.

Editing the Rent to Area Allocation will set up correct rates for the Tenancy Schedule. This step can be performed at any time from the Occupied Areas section of the Tenancy file.


Step 8 - Fees 

If there are any fees set up to be raised for a new tenancy, the fees page will be displayed showing details about these fees. You can edit the amount to be paid from here if you wish. Note that this page will only display if there are fees to be raised.

If you are happy with these fees, click Continue to complete the wizard.
You'll see a confirmation and links to view the tenancy and direct on-charge templates or budgets if there are any on the property.