Administrators can add new users, manage permissions, grant multi-company access, and archive departing users from the Re-Leased Settings menu.
Self-guided demo: Managing Users (approx. 20 mins)
Accessing the Users List
Navigate to Settings > Company and Users > Users.
If managing users across multiple companies, first add them to one company then extend access as needed.
Note: If you cannot see this section, your account may not have permission to manage other users.
Creating a New User
Click Create New User.
Enter the user's name, email address, and (optionally) phone number. The email address is the user's login name.
Assign a User Role.
If the user will manage properties, tick User is a Property Manager.
Optionally enable Enhanced Security mode.
Create an initial password for the user (they can change it later).
Note: Once created, the password should be kept confidential and can only be changed by the user.
Adding Company Access to a User
Navigate to Settings > Users and select the user.
Go to the Companies tab.
In Companies without access, tick the companies to add.
Click Confirm, then confirm again in the pop-up.
Adding or Removing Users from a Company
Navigate to Settings > Manage Companies and select the company.
Go to the Security panel.
Search and select a user's name to add them, or click the × next to a name to remove them.
Click Save.
To view a history of access changes, click View Changelog in the Security panel.
Archiving Users
Navigate to Settings > Company & Users > Users.
Find the user. If not listed, select a company they have access to first.
Click Archive at the bottom of their profile.
If they have managed properties or tasks, delegate these to an active user, then click Delegate & Archive.
To restore an archived user, go to the Archived Users tab within the Users list and click Restore.
Note: An archived user's email cannot immediately be reused. Change the old user's email before archiving if you need to reassign it to a new user.