For our Asia-Pacific customers, the term "Trust Account" is used, while European customers refer to it as "Client Account". It's important to mention that the Client/Trust Accounting functionality does not apply to customers in North America. For further information on regional terms, check out our Glossary of Regional Terminology.
Overview of Managing BPAY Creditors by Area
In the past, duplicated creditors may have been created in Re-Leased because CRNs were only associated with properties. Our new process simplifies these duplicates, merging them without the loss of vital invoice details or BPAY CRN data.
Confirming Historic CRNs
It's crucial to confirm historical CRNs before proceeding to merge. Re-Leased will now prompt you for a one-time verification of each BPAY Creditor's CRN the next time you enter an expense invoice:
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After you confirm, the CRN status will update to "confirmed," protecting this information for future mergers. Unconfirmed CRNs will need to be entered manually post-merger, so timely confirmation is advised. Learn more about this confirmation process in the video resource, 'Confirm CRNs on invoices'.
Merging Duplicated Creditors
With the new updates on the Contacts list page, you can easily identify CRN statuses:
- Confirmed (Green): CRNs have all been verified and the contact is ready for merging.
- Partially Confirmed (Orange): Some CRNs are confirmed. Complete all confirmations before merging.
- Unconfirmed (Red): CRNs are unconfirmed. Confirm before merging.
To merge, select the contacts by ticking the checkbox next to each duplicated creditor and click the 'Merge' button. Please note that merging is limited to contacts of the same type; you cannot merge a creditor with an owner, for example.
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Since the confirmation of CRN data may take several months, planning for this timeframe is recommended.
Completing both phases will ensure that you are using Re-Leased's features to their full advantage for managing BPAY creditors.
See these related articles for further assistance:
- Article 1
- Article 2