Accessing and Managing Owner Statements

  • Updated

For our Asia-Pacific customers, the term "Trust Account" is used, while European customers refer to it as "Client Account". It's important to mention that the Client/Trust Accounting functionality does not apply to customers in North America. For further information on regional terms, check out our Glossary of Regional Terminology.

This guide provides straightforward steps on how to access, preview, and download Owner Statements within your Client/Trust Account. Whether you need to view past statements, preview drafts before disbursement, or download them for record-keeping, we've got you covered. Let's ensure your financial reporting is smooth and seamless.

Viewing Previous Owner Statements

Gaining access to previous Owner Statements is a breeze. Here is what you need to do:

  1. Navigate to the Contacts tab, then select Owners.
  2. From there, choose an Owner to access their contact page.
  3. Click on Owner Statements in the left-hand menu; you'll find options to view, email, or download past statements as PDF or CSV.

Owner Statements associated with a disbursement are easily traceable through the Disbursement History, revealing all statements linked to a specific disbursement.


 

Fees can also be raised for resending a owner statement. You'll automatically be given the option after emailing or downloading the PDF.

You can also raise a fee separately by selecting the "Raise fee" button.

 

Previewing Draft Owner Statements

Want to ensure everything looks right before finalizing? Follow these steps to preview a draft of an Owner's statement:

  1. Generate a draft statement for each owner within the disbursement process by clicking the Generate button

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  2. To review multiple statements, navigate to the Reports menu and click the Client/Trust Accounting tab to locate the Draft Owner Statement. This report allows you to filter by property manager or owner.
  3. Select Generate Statements to view them as individual entries or as a merged PDF based on your preference.

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Downloading Owner Statements as CSV

For those who need to keep electronic records or conduct further data analysis:

  1. Visit the relevant Owner's contact page and click Owner statements.
  2. Locate the statement date range you'd like to download and click on Download CSV. This option is available for statements generated after December 2021.

By following these guidelines, you can adeptly manage Owner Statements and adapt them to align with your business requirements. Remember, maintaining accurate and easily accessible Owner Statements is pivotal for both you and your clients.

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