When a deposit is made into the trust account for more than one tenancy, for instance, if a tenant occupies more than one property and pays both rents together, it is not possible to reconcile using the Find and Match function on the Bank Statement reconciliation.
Users attempting to match 1 deposit to invoices for more than one tenancy will receive this error:
Error: you cannot combine rent payments for different tenancies
You will be required to create the receipt first for each tenancy & then reconcile the payment.
Select the + button on the Quick Links bar and then select Process Payment
For instructions on using Process Payment please see Receipting Funds via Process Payment
Once the receipts are already processed they can be selected on the Bank Statement reconciliation against a single deposit.