Select Prepare to Refund on the Bonds tab of the Tenancy (clients in the UK should substitute the word Bond for Deposit, all other functions are the same).
Enter the amount to be refunded to each party.
The amount to refund the tenant or transfer to the tenancy ledger needs to be available in the owners ledger to continue the refund process.
If the owner is sending funds to trust to top up their ledger for the refund, set up an income invoice using a suitable chart of account, like 'contributions from owner' or similar.
A transfer will be from the owners ledger to either the bonds ledger or tenancy ledger, depending on which option was selected.
If the tenant is receiving a refund, update the Tenancy Invoice Contact with payment details, and then process a Disbursement using a profile that contains Bonds. The bonds to be refunded show in orange text on the same page as bonds to be lodged.