Frequently Asked Questions
Do you have a question or concern? Check out some of the most common questions Re-Leased users ask.


User Login

  • Password Reset
  • Locked User: Unable to Log In


Security and Billing

  • Re-Leased Security with Microsoft Azure
  • Maximum Tenancies Reached


Search

  • Search by Alphabet


Working with Properties and Tenancies

  • Record Tenancy Insurance
  • Move a Property to a Different Company


Logo, Templates and Communication

  • Logo and Banner Size Requirements
  • Automatic Emails: Rent Invoices

User Login

Password Reset

To reset your password, you must have access to the email address associated with your Re-Leased login.

On the Re-Leased Sign In Page:

1. Click Lost Your Password?


2. Enter your email address

3. Click Reset My Password


Locked User: Unable to Log In

Re-Leased allows users up to five attempts to enter the correct password. If an incorrect password is entered more than five times, Re-Leased will lock that user account and display the following message:


This user account is locked due to a large number of failed sign-in attempts. 

The account can be unlocked by any user in your organisation with Administrator rights.


A locked user can be unlocked by another user in the same organisation with Administrator rights.


Important to Know

The Re-Leased Support team cannot unlock user accounts, unless there is only one user in the organisation.


Unlock a Locked User

A user in the same organisation with administrator rights can unlock a locked user. 

To unlock a locked user:

1. Click Settings


2. Click Users


3. A locked user will display

4. Click User Invite Email


5. Enter the user Email Address, if it is incorrect

6. Enter a message in the Email Body, if applicable

7. Click Send


The locked user will receive an email containing instructions on how to reset their password and unlock their account.


Security and Billing


Re-Leased Security with Microsoft Azure

Re-Leased Property Management Software leverages the Microsoft Azure cloud platform. Our servers are hosted in global Azure Data Centres and geo-replicated to multiple international locations at any given time to maintain Fault-Tolerance & Redundancy. The Azure service replicates multiple redundant copies of our data to multiple physical servers in real-time to maintain data availability and business continuity. In the case of a hardware failure, Windows Azure provides automatic failover to optimise availability.


Malicious or accidental removal of data is mitigated by the fact that the software and data are not stored on any local hardware or exposed in a manner, which a client could directly access or manipulate them.


From a security perspective. The Azure platform is designed to provide “Defence in Depth,” reducing the risk that failure of any one security mechanism will compromise the security of the entire environment. The Defence in Depth layers include Filtering Routers, Firewalls, Cryptographic Protection of Messages, Software Security Patch Management, Monitoring, and Network Segmentation.


A full technical overview of the Azure hosting platform security features can be found at Microsoft Azure Security Overview.


Maximum Tenancies Reached: Contact Billing Group Manager

Your Re-Leased subscription is based on the number of active tenancies in your billing group.

If this message displays when adding a new tenancy, you have exceeded the number of active tenancies in your current subscription.

To resolve this message:


1. Update Your Subscription

A user with administrator rights can view and edit your subscription plan:

1. Click Settings


3. Click Subscription Plan Details


In Subscription Plan Details, you can:

  • View your existing subscription
  • Purchase a new plan
  • Edit Credit Card billing details

If you require more information about pricing, please contact the Re-Leased Support team.


2. Edit the Tenancies You Manage

Your subscription is based on Active Tenancies. An active tenancy is any tenancy with a status of:

  • Current
  • Future
  • Expired

To view the number of current tenancies:1. Click Tenancies


The tenancy list displays all tenancies with the appropriate status:

The sum of the Current, Future and Expired tenancies is the number of active tenancies you manage.


Handy Hints

  • View the Expired tenancies. Action any tenancies which can be cancelled, vacated or archived
  • A cancelled tenancy is not an active tenancy
  • You do not need to archive tenancies for them to display an inactive status, as this is based on the tenancy terms.

Search


Search by Alphabet

Many screens display a search bar for users to search and filter content. The default search criteria searches based on the text typed into the search bar. The search criteria can be expanded to search based on a text prefix, or a tag.


To search with expanded criteria:

1. In Search, enter text to search for content

2. Click Expand


3. In Starts With, enter a prefix for Re-Leased to search for content

4. In Search for Tag(s), click a tag to search for content relative to that specific tag

5. Click Search


Working with Properties and Tenancies


Record Tenancy Insurance

An insurance policy is entered on the related property record. An insurance policy belonging to the tenant is entered in the same field as a policy belonging to the owner.

  

To learn more about property insurance, click here


There are two ways so record tenancy insurance:

  • Enter Tenancy Insurance as an insurance type
  • Enter the Tenancy Contact as an Insurance Broker


Enter Tenancy Insurance as an Insurance Type


Insurance types may be created to include tenancy insurance. This may be helpful to group different tenancy insurance policies. To learn more about insurance types, click here.

Once a tenancy insurance type has been created, enter a new insurance policy via the Property screen:

1. Click Insurance


2. Click New Insurance Record


3. Enter the Insurance Policy Number

4. Click the Tenancy Insurance Type

5. Enter the Company Name

6. Enter the Insurance Broker Name

7. Enter the policy Start Date

8. Enter the policy Renewal Date

9. Enter the insurance Premium

10. Enter the insurance Excess

11. Enter the insurance Cover Amount

12. Enter the insurance policy Notes, if applicable

13. Click the Member responsible for managing the insurance policy

14. Click Save


Enter the Tenancy Contact as an Insurance Broker

Instead of listing an insurance contact as the broker, a tenancy contact can be linked to the insurance policy. If a tenancy contact is listed as the broker, the insurance policy will display on the tenancy screen.

To enter a new insurance policy via the Property screen:

1. Click Insurance


2. Click New Insurance Record


3. Enter the Insurance Policy Number

4. Click the Tenancy Insurance Type

5. Enter the Company Name

6. In Broker Name, enter the Tenancy Contact

7. Enter the policy Start Date

8. Enter the policy Renewal Date

9. Enter the insurance Premium

10. Enter the insurance Excess

11. Enter the insurance Cover Amount

12. Enter the insurance policy Notes, if applicable

13. Click the Member responsible for managing the insurance policy

14. Click Save


Can I move a Property to a Different Company?

No. The property needs to be set up again in the new company along with any tenancies and tasks associated.


It may be archived in the old company, or if the company it belonged to previously is being archived this is not necessary.  


If you do not want to archive the old record of the property, ensure any tenancies are cancelled so that you don't end up with both companies sending out rent invoices.  Also consider renaming the property and tenancies to avoid confusion with the new information.


Logo, Templates and Communication

Logo and Banner Size Requirements

Wherever there is an opportunity to upload a logo or banner, the image will be resized to fit the space it will occupy.


Logo Recommended Size

The image ratio should be 1:1, such as a square logo or shape.


Banner Recommended Size

The image ratio should be 1000:150.


Landlord Portal Logo

The image ratio should be 1000:200.


Automatic Emailing of Rent Invoices

Rent invoices may be automatically emailed to tenancy contacts. 


Invoice Settings are edited via Settings > Manage Companies > Company.

In the Company screen:

1. Click Invoicing


2. Click Enable Invoice Generator

3. Click Approved

4. Click Save