The following QuickBooks Online features are not supported by Re-Leased and may cause issues when attempting to sync.


Automated credits/payments

Turn these off in QuickBooks Online under Account & settings > Advanced > Automation


Discounts

Transactions in QBO with discounts will not sync to Re-Leased, a workaround is to replace the discount in QBO with a negative line item.


Mark ups

Transactions in QBO with mark ups will not sync to Re-Leased, a workaround is to replace the markup in QBO with a positive line item.


Multi Currency
Contacts and invoices set up as multi currency in QBO can't sync to Re-Leased. Re-Leased customer support will need to unlink these from the connection between Re-Leased and QBO. Once unlinked it's recommended to make the contact inactive in QBO and create a new contact with your home currency.


Multiple email addresses on contacts
Contacts with more than one email address can't sync to Re-Leased. Removing the other email addresses from a contact in QBO will allow the contact to sync between the systems.


Sent status in QBO
The “Sent” status only shows in QBO if an invoice is sent within QBO.


Service dates on Invoice line items
If an invoice in QBO has line items with service dates it will sync to Re-Leased, but if it is edited in Re-Leased the service dates will be cleared on the sync back to QBO


Customers on Bill line items
If a bill in QBO has line items with customers assigned it will sync to Re-Leased, but if it is edited in Re-Leased the customers will be cleared on the sync back to QBO


Tax Rates with "Effective Date"
Tax rates in QuickBooks can change over time, this is done by setting the Effective Date.

Re-Leased doesn't support this feature, for tax rate changes a new tax rate will need to be created.

If you have a tax rate in QuickBooks that has a different rate for a future 'effective date', an error will occur when syncing with Re-Leased (tax rates with an effective date in the past will be ignored).

To fix the sync error, change the future effective rate in QuickBooks to be the same as the current rate and then create a separate rate for the new tax rate.


Invoices with product bundles

Product bundles in QuickBooks are not supported by Re-Leased, if you have any invoices or credit notes with product bundles they will not sync to Re-Leased.