This is the process your tenant will go through once you have enabled Re-Leased Pay. If the use the Tenant App, they are able to pay their invoices with that also.
1. Once they receive their invoice, they will see the Pay Online button
2. When they select Pay Online, if they have multiple outstanding invoices they are shown a list and each invoice can be paid. If you are a Trust Accounting company and you use the setting "Force rent to be receipted to oldest unpaid period first" on your trust account, this will be respected and only the oldest rent invoice will have a pay button.
3. Once they click Pay or if they only have one outstanding invoice, they are redirected to the checkout where they can enter in their card details and pay the invoice
3. When their payment is successful, they will see the payment success screen and be sent an email receipt
There is a fee associated with using a credit card. The fee is determined by country and can be found here.
Once your tenant has paid their invoice using a credit card, the payout schedule will determine when you get paid out. The invoice in Re-Leased will be marked as paid straight away and shown in the Payments Hub.
What happens in Re-Leased?
When the tenant clicks Pay, the invoice is immediately marked as paid in Re-Leased with a payment method of Credit Card. It will also be shown in the Payments Hub with a status of processing. If the tenants card fails, they are given instant feedback and are unable to click Pay.