If an ACH or Direct Debit payment is unsuccessful, the following will happen:


  • An email is sent to all users in the company with Administrator user role notifying them of the failed payment, as well as:
    • If the company is using Trust/Client Accounting, an attempt will be made to automatically reverse the payment (if the payment has already been manually reversed or reconciled, it can't be automatically reversed)
    • If the company is using Xero or QuickBooks Online, the payment will need to be reversed there first and then synced across
  • An email is sent to the tenant notifying them of the failed payment
    • If the payment was reversed automatically, the tenant has the option to pay the invoice again
    • If the payment needs to be reversed manually the tenant will need to organize an alternative method of payment