This reference covers the most common sync errors between Re-Leased and QuickBooks Online, their causes, and how to resolve them.
Error Message | Cause and Resolution |
Bill is using multi-currency. This feature is not currently supported by Re-Leased | Multi-currency is not supported in Re-Leased. Unlink the customer/supplier and any associated invoices or bills from Re-Leased. |
Re-Leased does not currently support more than one email address | Update the contact in QuickBooks Online to have only one email address. |
Invoice uses discounts. This feature is not currently supported by Re-Leased | Open the invoice in QuickBooks Online, remove the discount, and use a negative line item instead. |
'Payment Date' must not be a future date | The payment in QuickBooks Online has a future date. Change it to today or a past date. Alternatively, you can wait — once the date passes, the payment will sync automatically. |
'Unit Amount' must not have more than 4 decimal places. 5 decimal places were found. | Edit the invoice in QuickBooks Online and reduce the line item to 2 decimal places. |
Payment is linked to invoice(s) that cannot be found in Re-Leased | There is likely an error on the linked invoice(s) preventing them from syncing. Search for the linked invoice IDs on the Re-Leased Sync Results page. Once the QuickBooks Online invoice error is resolved and it syncs, the payment will sync automatically. |
'Amount' is greater than what is payable on the invoice | This can occur if a payment was recorded in both Re-Leased and QuickBooks Online before a sync completed. Check the invoice in QuickBooks Online and remove or edit the payment to ensure the invoice is not overpaid. |