Credit notes in Re-Leased let you correct invoices, record returns, or apply discounts. You can create income and expense credit notes, allocate them to invoices, and disburse them through Client/Trust Accounting.
Note: Credit notes do not appear on owner statements, except in the Separate Balances Statement format.
Creating a Credit Note
There are three ways to create a credit note:
Select [+] Quick Links and choose New Income/Expense Credit Note.
From Income & Expenses, click + New Income/Expense Credit Note in the top right.
Open an invoice, click the [...] Contextual Menu, and select Credit Invoice.
Completing the Credit Note
Enter the relevant Property, Lease/Tenancy, Issue date, and reference numbers.
Set the Service Date if needed — this determines the budget period for credit allocation. If left blank, the issue date is used.
Enter a Description (visible on the owner statement), the credit amount, account code, GST/VAT/Tax, and the Tracking Category or Ledger (Client/Trust Account).
Attach any supporting documentation.
Choose to Save as Draft, Save and Submit for Approval, or Save and Approve.
Allocating a Credit Note to Invoices
Once approved, a list of the same contact's invoices will appear. Enter the amounts to credit against each invoice.
Click Save Allocations.
Note: Credit notes must be approved and addressed to the same contact as the invoice before they can be allocated. You can also return to allocate later via the Allocate Credit option on the credit note.
For Asia-Pacific customers, the term "Trust Account" is used. European customers refer to this as "Client Account". Client/Trust Accounting is not available to customers in North America. For more information on regional terminology, see our Glossary of Regional Terminology.