When a tenant overpays or you need to refund an amount, you can disburse an unallocated credit note back to the tenant through your Client/Trust Account. You can also credit an invoice directly from within Re-Leased.
Crediting an Invoice Directly
Open the relevant invoice and click the Contextual Menu [...].
Select Credit Invoice.
Review the auto-populated credit note details and edit if needed.
Click Save or Issue.
Disbursing an Unallocated Credit Note
An approved credit note that hasn't been allocated to a specific invoice can be disbursed back to the tenant via the creditor disbursement process.
Note: Unpaid Income Credit Note amounts may be withheld from the property owner during disbursements, depending on the disbursement date and your Client/Trust Account settings. Disbursements against credit notes will appear on Owner Statements only when using the Separate Balances Statement per Ledger format.
For full disbursement steps, see Disbursing Funds.
For Asia-Pacific customers, the term "Trust Account" is used. European customers refer to this as "Client Account". Client/Trust Accounting is not available to customers in North America. For more information on regional terminology, see our Glossary of Regional Terminology.