EOFY FAQs: To help you wrap up the financial year smoothly and confidently, we’ve answered the most frequently asked questions about the EOFY process below.
Q. When should EOFY disbursements and Close of Period be completed?
No special steps are needed—follow your standard process for disbursing funds and closing accounting periods.
Q. When should the Close of Period be processed?
Once all disbursement runs have been completed, the Close of Period should be conducted afterwards, in line with your accounting requirements.
Q. How do I provide an EOFY statement for an archived landlord?
Restore the Owner contact and ledger, then the Property. After generating the relevant reports, you can archive them again.
Q. Why does a month show as $0 in my Financial Summary Report?
Check your Close of Period History under Client/Trust Accounts. If a period was missed, re-run the report using the Date Override option.
Q. Are credit notes included in the Financial Summary Report?
No. This report is based on cash transactions and does not include credit notes.
Q. Do journal entries appear on the EOFY statement?
No. Journaling is not supported in Re-Leased reporting. Only processed payments are shown.
Q. Are ledger transfers included in the EOFY report?
Yes. Transfers appear in the Profit section for the month they were processed.
Q. Can I include the property address in the subject line of the EOFY email?
Yes. In Settings > Templates > Correspondence, select your Financial Summary Template and add the Property Address merge field to the subject line. Be sure to test the template to ensure the merge field pulls through correctly.
Q. Why are some buttons greyed out when I select many owners?
When a large number of owners are selected, on-screen and download options are disabled to prevent browser timeouts. Email delivery options remain available, as reports are processed server-side. You can choose to email the PDF to yourself for review.
Q. Can landlords access their EOFY statements in the Landlord App?
Yes—provided the statement has been saved under Property > Documents.
Note: The terms "Trust Account" and "Client Account" vary by region—"Trust Account" is used in Asia-Pacific, while "Client Account" is standard in Europe. These features are not available in North America. For more information, refer to our Glossary of Regional Terminology.