Creating Arrears/Delinquency Statuses

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Terms such as 'Arrears' and 'Tenants' are commonly used in the Asia-Pacific and European regions, while in North America, the equivalent terms are 'Delinquency' and 'Leases'. For clarity and consistency within this article, we will use 'Arrears' and 'Tenants'. For more information on regional terminology differences, please visit our Glossary of Regional Terminology.

This article serves as a guide on creating and managing different Arrears Statuses for your tenants. This enables you to accurately track and report the current payment situation of your tenants, which can be incredibly useful for maintaining organized financial records. By the end of this article, you'll be able to set up, edit, archive, restore, and assign arrears statuses with ease.

Creating Custom Arrears Statuses

Efficiently track tenant payment behavior by creating and updating Custom Arrears Statuses:

  • Create: Select + Create new arrears status type, name it, and save.
  • Edit: Use the Contextual Menu [...] to edit the status's name and save changes.
  • Archive: Archive a status through the Contextual Menu [...] and confirm.
  • Restore: In Archived arrears status types, use the Contextual Menu [...] to restore.
  • Assign to Lease/Tenant: In Lease/Tenancy Details, select and set the Arrears/Delinquency Status for a lease/tenant from the dropdown.

Custom Arrears Statuses help you monitor and manage your tenant's payment performance. Here's how to create and manage these statuses:

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: You can view your tenant’s arrears status in reports such as the Tenant Arrears Report, Aged Tenancy Arrears Report, and within the Arrears hub.

By familiarizing yourself with this process, you can better track payments, identify potential issues early, and keep your financial records organized and accurate. Custom statuses provide you the flexibility to tailor your accounts to meet the needs of your business and ensure clarity for all team members.

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