Refunding Bonds/Deposits held in the Client/Trust Account

  • Updated

For our users in different regions, the terminology used for bonds or deposits may vary. In North America, these are commonly referred to as "Security Deposits". To ensure clarity, we will use "Bond" throughout this article. For more information on regional terminology, please visit our Glossary of Regional Terminology.

This article guides you through the process of refunding bonds/deposits held within your Client/Trust Account. We'll help you ensure the correct steps are taken to refund these funds successfully. Follow the instructions carefully to ensure accuracy and compliance with your accounts.


Setting up a Tenancy Ledger

Before initiating the refund process, it's important to ensure that a Tenancy Ledger is established and linked to the tenant in question. If the Tenancy Ledger isn't present, here's how to set it up:

  1. Navigate to the Client/Trust Accounts main page.
  2. Select Tenancy Ledger Balance.
  3. Use the dropdown menu next to New Owners Ledger and select New Tenancy Ledger and search for the Tenancy Name.
  4. Click Save to create the ledger.

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Processing the Refund

  1. Select the relevant Tenancy and navigate to Bonds tab.
  2. Choose Prepare to Refund by clicking on Contextual Menu [...].
  3. Assess all outstanding invoices for the tenancy.
  4. Confirm the Amount to Refund to Tenant that will be directly refunded to the tenant.
  5. If applicable, enter the Amount to Transfer to Owner. Remember not to select an amount if there are outstanding invoices.
  6. Specify the Amount to Transfer to Tenancy Ledger to settle outstanding invoices or to refund the tenant later.
  7. Approve the income invoice that is generated, which signifies the receipt of funds into the Client/Trust Account.
  8. Save and approve the invoice to move forward with the refund.

If there is an amount to be transferred to the owner, input the Amount to Transfer to Owner. Ensure no selection here if invoices are outstanding.


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Finalizing the Refund

  1. Update the Tenancy Invoice Contact with payment details.
  2. Process a disbursement using a profile that includes bonds. For tenant refunds, these will appear where bonds to be lodged are listed, highlighted in orange for clear differentiation.
  3. Funds for the owner will be transferred to the property ledger from the bonds ledger and displayed in the Transfers section of the owner statement.
  4. Amounts for the tenancy ledger will shift from the bonds ledger to the tenancy ledger, from where you can apply the funds to invoices or process a refund to the tenant.

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By following these instructions meticulously, you can refund the necessary bonds or deposits to the relevant parties efficiently and in accordance with your Client/Trust Account operations.

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