Paying an invoice with Direct Debit via Re-Leased Pay (AUS-Only)

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Re-Leased Pay simplifies rent collection by enabling tenants to make secure invoice payments directly through the system. This guide is specifically for our Australian users and outlines how tenants can pay their invoices using Direct Debit, a convenient payment method available with Re-Leased Pay. By following these straightforward steps, tenants can ensure their payments are processed efficiently and securely.

Steps for Paying an Invoice with Direct Debit

Here’s what your tenants need to do to pay their invoices using Direct Debit:

  1. Tenant Receives Invoice with Pay Online Option
    When your tenant receives their invoice, it will include a Pay Online button, which they should click to start the payment process.

    Pay_Online_button_AU.PNG

  2. Selecting an Invoice to Pay
    If your tenant has multiple outstanding invoices, they will be presented with a list from which they can select the specific invoice they wish to pay. Currently, only one invoice can be paid at a time.

    Multiple_Invoices_AU.png


  3. Choose a Payment Method
    After invoice selection, the tenant can choose to pay their invoice either by Credit Card or Direct Debit. For Direct Debit payments, they would select the relevant option.


  4. Enter Payment Details
    Upon selecting Direct Debit, tenants will be redirected to a secure checkout page where they input their personal details, including:

        • Their full name
        • Email address for payment confirmation
        • Bank account details from which the Direct Debit will be taken
        • A confirmation that they are the authorized account holder

          Direct_Debit_Checkout_AU.png

  5. Payment Confirmation
    Once the payment has been processed successfully, tenants will see a confirmation screen indicating the payment was successful. Additionally, they will receive an email confirmation for their records.

When a tenant pays through Re-Leased Pay, the payment undergoes two main steps: initially, Stripe securely processes the transaction, and subsequently, the payout is scheduled as per the timelines provided. For more details, please review the Re-Leased Pay: Processing & Received Funds guide.

By using Direct Debit through Re-Leased Pay, tenants can conveniently manage their payments directly and securely. 

 

 

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