Paying an invoice with Direct Debit via Re-Leased Pay (UK-Only)

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Re-Leased Pay simplifies rent collection by enabling tenants to make secure invoice payments directly through the system. This guide is specifically for our UK users and outlines how tenants can pay their invoices using Direct Debit, a convenient payment method available with Re-Leased Pay. By following these straightforward steps, tenants can ensure their payments are processed efficiently and securely.


Steps for Tenant to Pay an Invoice with Direct Debit

Enabling your tenants to pay via Bacs Direct Debit using Re-Leased Pay simplifies the payment process for both parties. Here's how the transaction occurs:

  1. Tenant Receives Invoice with Pay Online Option
    When your tenant receives their invoice, it will include a Pay Online button, which they should click to start the payment process.


  2. Selecting an Invoice to Pay
    If your tenant has multiple outstanding invoices, they will be presented with a list from which they can select the specific invoice they wish to pay. Currently, only one invoice can be paid at a time.


  3. Choose a Payment Method
    After invoice selection, the tenant can choose to pay their invoice either by Credit Card or Bacs Direct Debit. For Direct Debit payments, they would select the relevant option.

  4. Enter Payment Details
    Once the tenant opts for Direct Debit, they will be redirected to a secure checkout page. There they will need to provide

      • Their full name
      • Email address for payment confirmation
      • Bank account details from which the Direct Debit will be taken
      • A confirmation that they are the authorized account holder.


  5. Payment Confirmation
    Once the payment has been processed successfully, tenants will see a confirmation screen indicating the payment was successful. Additionally, they will receive an email confirmation for their records.

When a tenant pays through Re-Leased Pay, the payment undergoes two main steps: initially, Stripe securely processes the transaction, and subsequently, the payout is scheduled as per the timelines provided. For more details, please review the Re-Leased Pay: Processing & Received Funds guide.

By using Bacs Direct Debit through Re-Leased Pay, tenants can conveniently manage their payments directly and securely. 

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