Paying an Invoice with Pre-Authorized Debit via Re-Leased Pay (CA-Only)

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Re-Leased Pay simplifies rent collection by enabling tenants to make secure invoice payments directly through the system. This guide is specifically for our users in Canada and outlines how tenants can pay their invoices using Pre-Authorized Debit, a convenient payment method available with Re-Leased Pay. By following these straightforward steps, tenants can ensure their payments are processed efficiently and securely.


Steps to Pay an Invoice with Pre-Authorized Debit

When the tenant has an outstanding invoice and chooses to utilize Pre-Authorized Debit through Re-Leased Pay, here’s what they’ll do:


  1. Tenant Receives Invoice with Pay Online Option
    When your tenant receives their invoice, it will include a Pay Online button, which they should click to start the payment process.

    Pay Online button.PNG

  2. Selecting an Invoice to Pay
    If your tenant has multiple outstanding invoices, they will be presented with a list from which they can select the specific invoice they wish to pay. Currently, only one invoice can be paid at a time.

    Multiple Invoices - CA.png

  3. Choose a Payment Method
    After invoice selection, the tenant can choose to pay their invoice either by Credit Card or Pre-Authorized Debit. After selecting to pay via pre-authorised debit, they will be redirected to the checkout where they enter their email address and the name of the account that will be used in the transaction. 

    Note: There is a fee associated with using the Pre-Authorized Debit option.
  4. Bank Account Verification
    They will be prompted to verify the bank account in one of two ways:

        • Log into your bank: Directly confirm and complete the payment.
        • Micro-deposits: Enter bank details to receive two small deposits for verification, which must be confirmed before the payment can be processed.

          PAD Checkout.png

  5. Payment Confirmation
    Once the payment has been processed successfully, tenants will see a confirmation screen indicating the payment was successful. Additionally, they will receive an email confirmation for their records.

When a tenant pays through Re-Leased Pay, the payment undergoes two main steps: initially, Stripe securely processes the transaction, and subsequently, the payout is scheduled as per the timelines provided. For more details, please review the Re-Leased Pay: Processing & Received Funds guide.


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