Re-Leased Pay Recurring Status

  • Updated

This article covers the Re-Leased Pay Status feature introduced to both the Tenancy Summary and Rent and Outgoings/Service Charge sections. This feature is designed to enhance your visibility regarding tenants' recurring payment setups and the associated payment methods. Below you'll find a straightforward guide on how to use this feature and what different statuses indicate.


Understanding Re-Leased Pay Recurring Statuses

The Re-Leased Pay Recurring Status provides a quick and informative snapshot of a tenant's payment arrangements. There are three statuses you may come across:

  1. Status: Enabled
    When you spot an Enabled status in either the Tenancy Summary or Rent and Outgoings section, it signifies that the tenant has successfully set up recurring payments. You'll also notice an icon representing the chosen payment method:

        • A Credit Card icon will appear for payments made by card.
        • A Bank icon indicates Direct Debit payments.

  2. Status: No recurring payments
    If recurring payments haven't been set up for a tenant, the status will display as No recurring payments. This is an important indicator for those who need to follow up with tenants to establish consistent payment patterns.

  3. Status: Set up now
    If your company hasn't yet enabled Re-Leased Pay, a Set up now status will appear, accompanied by a convenient link. Clicking this takes you directly to the Re-Leased Pay onboarding page. Here, you can discover the full range of benefits that come with using Re-Leased Pay and get started with the setup process.

Where to Find Re-Leased Pay Statuses

You can view these statuses in two key locations within the Re-Leased platform:

  1. Under the Summary tab of the Tenancy, look for the Re-Leased Pay Status panel.
  2. In the Rent and Outgoings tab of the Tenancy, the status will be displayed near the payment details.



The addition of these statuses streamlines the management of tenant payments, making it easier for you to ensure that rent and outgoings are being handled efficiently and minimizing potential payment delays.

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