Adding a New Lease/Tenant’s Insurance Policy

  • Updated

If you are located in North America, you will see variations in terminology. "Tenancies" are known as "Leases" and "Terms & Breaks" within a Tenancy are called "Terms & Options". For clarity, this article will use "Tenancies" and "Terms & Breaks". For more insights on regional terminology, please refer to our Glossary of Regional Terminology


This article guides you through the process of creating a new insurance policy for a tenant. You'll also learn how to set reminders for policy expiration to stay updated, how to add relevant documents, notes, and how to manage the policy after creation. 


Starting the Process

To start, access the tenant's insurance information by following these steps:

  1. Open the relevant Tenancy and click on the Insurance tab in the left-hand menu.
  2. This brings you to the list of current insurance policies. Press the Add Insurance button to begin creating a new policy.

Note: A visual indicator is present next to the Insurance tab heading. A red dot signifies an expired policy, while an orange dot indicates policies that will expire soon.


Adding Insurance Policy Details

With the Add Insurance option selected:

  1. Fill in all pertinent details for the tenant's insurance policy in the provided fields.
  2. To attach a policy document, use the Documents section. Once attached, you can edit, delete, or download the document by hovering over the document name.
  3. Under Assign to, pick the Re-Leased user who should receive the policy expiry reminder.
  4. Reminders default to 30 days before the policy's expiry, but you can set a custom reminder date by checking the Set custom reminder option.
  5. Click Save to complete the entry of the policy details.

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Dashboard Reminder

Reminders appear within a blue tile on the Dashboard and provide the following options upon clicking:

  • Mark the reminder as complete.
  • Go to the Insurance policy record for editing.
  • Visit the Tenancy record.
  • Add a Note to the policy.
  • Send a reminder email to the Contact. For instructions on sending reminder emails, click here.

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