Need assistance with Re-Leased? Submitting a support request is a quick and efficient way to get the help you need. Whether you're experiencing a technical issue or have questions about our platform, our dedicated support team is here to provide solutions. The following steps will guide you through the process of submitting a support request to ensure fast and accurate assistance.
How to Submit a Support Request
To ensure you receive assistance as swiftly as possible, follow these steps to submit your support request:
- Select the Help [?] icon situated on the upper right section of your Quick Links menu.
- In the dropdown, you can opt for Help Centre, Chat with Us or Create a Support Ticket:
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- Help Center - Directs you to Re-Leased Help where you can search through our help articles. To reach out for more help, click on the messaging bubble on the bottom of the page.
- Chat with US - A support widget will pop up for you to describe your issue or inquiry in detail, where you'll interact with our AI Agent R Bot and our Customer Support Specialists.
- Create a support ticket - Directs you to complete further details for you to describe your query from here a customer support specialist will be in touch.
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Important Tips When Submitting Your Request
- Utilize the same email address you use for Re-Leased to submit your support ticket.
- Provide detailed information about your inquiry for a quicker and more precise response.
- After submission, a confirmation email with your Ticket ID will be sent to you, confirming that your ticket has been successfully created.
Monitor Your Support Requests
Keep track of your Support Tickets through the My Account section by selecting My Activities.
Within the My Activities dashboard, you can view tickets based on their categories:
- My requests – tickets you've submitted.
- Requests I'm Cc'd on – tickets submitted by others in your organization where you're copied.
- Filter options to view tickets by their Status.
By following these steps, you'll be able to efficiently utilize our support system, ensuring timely assistance from our team. Thank you for using Re-Leased, and we're here to help with any challenges you may encounter.