Unlocking a Locked User's Account

  • Updated

Encountering a locked account can be a bit of a jam, but don't worry too much—it's a simple fix! This article will guide any user with admin rights within your organization on how to unlock a locked user account in Re-Leased. Please note the automatic account lock occurs after five failed sign-in attempts to ensure account security.

Important: Re-Leased Support can only intervene to unlock accounts if there is a single user in your organization. In organizations with multiple users, the responsibility lies with an admin user.


Steps to Unlock a User Account

If you have administrator privileges, you can help a colleague regain access to their account by following these straightforward steps:

  1. Navigate to Settings.
  2. Go to the Users section.
  3. Identify the locked user account, which will be clearly marked.
  4. Click on the account to view its details.
  5. Locate and select the Envelope icon.
  6. If the user's email address is incorrect, update it before proceeding.
  7. Optionally, add a personalized message in the Email Body to provide additional context or instructions.
  8. Click Send to dispatch an unlock and password reset email to the user.

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The locked user will receive an email with instructions on how to reset their password and unlock their account. Encourage your teammate to follow the link in the email and set a new password to regain access to their Re-Leased account.


Preventing Future Lockouts

To keep your workflow smooth and avoid repeated lockouts:

  • Make sure passwords are strong, yet memorable.
  • Encourage the use of a reliable password manager.
  • Consider implementing single sign-on (SSO) if your organization supports it.

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