This article provides a troubleshooting guide for resolving common sync issues encountered between Re-Leased and Oracle NetSuite. If you're facing errors during the syncing process, understanding the potential causes and solutions will empower you to rectify them swiftly, ensuring a seamless integration of your financial data.
| Sync Error Message | Potential cause and how to fix |
|---|---|
| A contact with this name already exists please use a different name |
Cause of the error There can't be more than one contact in Re-Leased with the same name. This usually surfaces when there is a Vendor and Customer in Oracle NetSuite with the same name. How to resolve Rename the duplicate contact in Oracle NetSuite - this will usually be the Vendor contact. |
| Invoice/contact is using multi-currency. This feature is not currently supported by Re-Leased |
Cause of the error An invoice or contact in Oracle NetSuite is set up to use multi-currency, which is not supported by Re-Leased. How to resolve The invoice or contact needs to be unlinked from Re-Leased. Once unlinked, it's recommended to make the contact inactive in Oracle NetSuite and create a new contact in your local currency. |
| Payment has linked transaction(s) of type(s) 'Journal Entry' and is not currently supported by Re-Leased |
Cause of the error Journal Entries don't sync from Oracle NetSuite to Re-Leased as they're not currently supported. How to resolve The payment will need to be unlinked. Once unlinked, a payment can be added to the invoice in Re-Leased and it won't sync to Oracle NetSuite as it's already been paid there. |
| INSUFFICIENT_PERMISSION: Permission Violation: You need a higher permission for [record type] to access this page |
Cause of the error The Re-Leased Integration Role does not have permission to access a custom record or field referenced on the transaction. How to resolve In NetSuite, navigate to the custom record type or field mentioned in the error and grant the Re-Leased Integration Role at least View permission. For custom records, add the role under the Permissions subtab. For custom fields, update the Access subtab. |
Still having issues?
If you've verified the above and the issue persists, please contact Re-Leased Support for assistance.