For our Asia-Pacific customers, the term "Trust Account" is used, while European customers refer to it as "Client Account". It's important to mention that the Client/Trust Accounting functionality does not apply to customers in North America. For further information on regional terms, check out our Glossary of Regional Terminology.
This article is a resource for managing credit notes. Whether you need to edit or void a credit note, allocate it to different invoices, or understand how these changes sync with Xero, this guide will take you through the process step-by-step. By the end of this read, you'll be equipped to handle credit notes confidently.
Managing Existing Credit Notes
To manage existing credit notes, start by navigating to the following:
- Go to the Income and Expenses menu.
- Select either the Income or Expenses tab and change the Invoices drop-down box to Credits.
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Enter the credit note number in the search bar to locate it.
Editing Credit Notes
For editing credit notes:
- First, review the credit note history by selecting View History.
- To allocate it to an invoice, click the Allocate Credit option.
- Click on Edit Credit Note to edit credit note details as needed.
When syncing changes from Xero, initiate a sync in your software by following these steps:
- Go to Settings.
- Navigate to Manage Add-ons and Integrations.
- Select Xero to sync the changes.
Note: Allocated credits limit the editing to only the Account field. To perform more comprehensive edits, you may need to follow these steps:
- Navigate to Less allocations of within the credit note itself.
- Next to each allocation, click Delete and confirm the removal.
Voiding Credit Notes
To void a credit note, locate the Void Credit Note option within the credit note's details. If you need to unallocate a credit note before voiding, you may:
- Click on Less Allocations of in the credit note details and delete the allocations as necessary.
- Alternatively, go to the invoice where it's been allocated and use the Less Credits of option to remove the allocation.
Copying a Credit Note
To duplicate a credit note, ensure that its status is Approved, Awaiting Approval, Paid, or Voided:
- Locate the credit note under Income & Expenses.
- In the credit note details section, find the Contextual Menu [...].
- Choose Copy Credit Note from the selection available.
With this guide, you'll handle credit notes like a pro. Remember, small changes can have a big impact on your account accuracy, so take your time and double-check your work.