Current Default Configuration
By default, our 'Separate Balances Owner Statement' is configured to use Issue Date Reporting. This means:
- Income invoices appear on the statement when they are created
- All newly generated invoices are immediately visible
Changing to Due Date Reporting
Property managers can request a switch to Due Date Reporting, which offers:
- Income invoices only appear on the statement when they are due
- More controlled financial reporting
- Paid invoices can still be displayed in advance of their due date
How to Change Reporting Method
- Contact our customer support team
- Request to switch from Issue Date to Due Date Reporting for the Balances owner statement
- Our team will configure the setting for your account
Important Transition Behavior
When switching reporting methods, historical invoices will maintain their previous status:
- Example Scenario:
- Invoice issued on 20 March
- Due date is 1 April
- March statement (under Issue Date reporting): Invoice shows as "Invoiced"
- After switching to Due Date reporting
- April statement: Invoice will still show as "Invoiced"
Benefits of Due Date Reporting
- Reduced invoice clutter
- More focused financial statements
- Clearer view of upcoming income
Example Scenarios
Default (Issue Date Reporting)
- Invoice created on March 1st
- Invoice immediately appears on the owner statement
Due Date Reporting
- Invoice created on March 1st with a due date of March 15th
- Invoice will only appear on the statement on or after March 15th
- If the invoice is paid before March 15th, it will be displayed earlier
Important Notes
- Issue Date Reporting is the default setting
- Switching to Due Date Reporting requires a specific request
Note: Contact our support team to discuss the most appropriate reporting method for your properties.
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