How to Collect a HAR File

  • Updated

If you're experiencing slowness, errors, or unusual behavior in the Re-Leased platform, our support team may ask you to send a HAR file. This file records what's happening behind the scenes in your browser and helps us pinpoint the issue faster.

Please follow the steps below based on your browser:


For Google Chrome or Microsoft Edge

  1. Open the Re-Leased page where you’re experiencing the issue.

  2. Press F12 or Ctrl + Shift + I on your keyboard (or right-click anywhere on the page and choose Inspect).

  3. In the window that appears, find and select the Network tab

  4. Make sure recording is on – look for a red circle in the top-left. If it's grey, click it to start recording.

  5. Check the box next to Preserve log.

  6. Refresh the page and repeat the action that causes the issue in Re-Leased.

  7. Once the issue has occurred, right-click anywhere in the list of network requests and choose Save all as HAR with content.

  8. Save the file to your computer.


What to Do Next

Please reply to this email and attach the saved .har file. Our support team at Re-Leased will review it and get back to you with the next steps.


Collecting a HAR file using Chrome

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Collecting a HAR file using Edge

EdgeHAR.gif

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