If you're experiencing slowness, errors, or unusual behavior in the Re-Leased platform, our support team may ask you to send a HAR file. This file records what's happening behind the scenes in your browser and helps us pinpoint the issue faster.
Please follow the steps below based on your browser:
For Google Chrome or Microsoft Edge
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Open the Re-Leased page where you’re experiencing the issue.
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Press
F12
orCtrl + Shift + I
on your keyboard (or right-click anywhere on the page and choose Inspect). -
In the window that appears, find and select the Network tab
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Make sure recording is on – look for a red circle in the top-left. If it's grey, click it to start recording.
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Check the box next to Preserve log.
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Refresh the page and repeat the action that causes the issue in Re-Leased.
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Once the issue has occurred, right-click anywhere in the list of network requests and choose Save all as HAR with content.
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Save the file to your computer.
What to Do Next
Please reply to this email and attach the saved .har
file. Our support team at Re-Leased will review it and get back to you with the next steps.