How to Collect a HAR File

  • Updated

Diagnose slowness or errors—capture and send a HAR file

When Re-Leased runs slowly, shows errors, or behaves oddly, Support may ask for a HAR file. A HAR file records your browser’s network activity so we can see what happened. Follow these steps to capture it in Chrome or Edge and send it to us.

Capture a HAR file in Google Chrome or Microsoft Edge

  1. Open the Re-Leased page where you’re experiencing the issue.

  2. Press F12 or Ctrl + Shift + I (or right-click the page and select Inspect).

  3. In the panel that opens, select the Network tab.

  4. Confirm recording is on. Look for a red circle in the top-left. If it’s grey, click it to start recording.

  5. Tick Preserve log.

  6. Refresh the page and repeat the action that causes the issue in Re-Leased.

  7. After the issue occurs, right-click anywhere in the list of network requests and choose Save all as HAR with content.

  8. Save the file to your computer.

Important: Keep recording on while you reproduce the issue, and make sure Preserve log is selected so nothing is lost during refresh.

Chrome animation: This animation shows the full process in Google Chrome.

ChromeHAR.gif

Edge animation: This animation shows the full process in Microsoft Edge.

EdgeHAR.gif

Send the HAR file to Support

Please reply to this email and attach the saved .har file. Our Support team will review it and get back to you with the next steps.

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