Introduction
Invoice Payment Recognition allows you to control when invoices are marked as "paid" in Re-Leased after a tenant makes an online payment through Re-Leased Pay. This setting becomes important when the gap (usually between 2-7 business days) between the tenant paying the invoice and the funds being received in your account impact your reconciliation and reporting processes.
Who is this for?
This feature is available to all Re-Leased Pay users. It is particularly useful for:
- Customers with specific trust accounting compliance requirements
- Customers who prefer greater control over when the invoices are marked as 'paid' through their own manual reconciliation workflows
- Customers who prefer to mark invoices as 'paid' only when funds are cleared in their bank account
Accessing the Invoice Payment Recognition setting
- Navigate to Settings > Re-Leased Pay
- Select the relevant company from the company selector
- Click Re-Leased Pay Settings
- Locate the Invoice Payment Recognition section
Understanding the Options
| Option | When Invoice is Marked 'Paid' | Best For |
| At time of tenant payment | Payments are processed against invoices automatically when the tenant completes payment (and before funds are transferred to your bank account) | Standard workflows; most users |
| At time of funds received | Payments are processed against invoices automatically when the funds are deposited into your bank account (usually 2-7 business days after the tenant pays) | Businesses wanting automated recognition aligned with cleared funds only |
| Manually | Payments are manually processed on invoices once you’ve confirmed them, usually when reconciling bank statements | Ledger always matches actual banked funds; eliminates risk of disbursing uncleared money |
At time of tenant payment (Default)
This is the default setting for all Re-Leased Pay accounts. When a tenant pays via Re-Leased Pay:
- The tenant receives a payment confirmation email
- The invoice is immediately marked as 'paid' in Re-Leased
This option suits most property management workflows where you want real-time visibility of tenant payments.
At time of funds received
When you select this option:
- The tenant pays and receives confirmation immediately
- The invoice remains unpaid in Re-Leased until funds settle (typically 2-7 business days)
- Once Stripe confirms the payout is complete, the invoice is automatically marked as 'paid'
- The receipt date reflects the actual settlement date
This option is useful if you want the invoice status to reflect when funds are actually available in your bank account, without manual intervention.
Manually
When you select this option:
- The tenant pays and receives confirmation immediately
- The invoice remains unpaid in Re-Leased
- You manually mark the invoice as paid during your reconciliation process
This option provides full control over when invoices are marked as paid. It is designed for businesses with trust accounting requirements or those who prefer to reconcile payments manually before updating invoice status.
Important Considerations
The tenant experience remains unchanged: Regardless of which option you choose, tenants always:
- Pay immediately when they click Pay Online or have a recurring payment set-up
- Receive a payment confirmation email straight away
- See their payment recorded in the tenant portal
Setting applies company-wide: This setting applies to all Re-Leased Pay accounts within the selected company. If you manage multiple companies, you can configure each company independently.
Existing payments are not affected: Changing this setting only affects future payments. Payments already processed will retain the recognition timing that was active at the time of payment.
Arrears reporting: When using "At time of funds received" or "Manually", invoices will appear unpaid (and potentially in arrears) until the invoice is marked as paid. You can track payment status in the Payments Hub to distinguish between unpaid invoices and invoices with payments in progress.
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