For Customers with multiple Re-Leased Pay accounts within a company, you can control exactly which bank account receives payments from each property. This article explains how the default account setting and property allocation work together to route tenant payments correctly.
For customers with a single Re-Leased Pay account, the default setting should be applied to the account and all tenants will be able to pay online with Re-Leased Pay.
What is a Default Payment Account?
A default payment account acts as a catch-all for properties that haven't been explicitly allocated to a Re-Leased Pay account. When a tenant pays an invoice online, the system determines where to route the payment based on this logic:
- If the property is allocated to a specific account, payments go to that account
- If the property is not allocated to any account, payments go to the default account
- If there is no default account and the property is not allocated, the tenant will not see the Pay Online option and cannot pay via Re-Leased Pay
Important: Only one account per company can be set as the default at any time.
Why This Matters
The default account setting has significant implications for your tenants' ability to pay online:
- With a default account set: All tenants can pay online. Payments from unallocated properties will be directed to your default account.
- Without a default account: Only tenants in properties allocated to a specific account can pay online. Tenants in unallocated properties will not have access to Re-Leased Pay.
This flexibility is particularly useful for property managers who:
- need strict control over which bank account receives funds from specific properties - for example, when managing properties for multiple landlords or when regulatory requirements demand fund separation.
- are rolling out Re-Leased Pay gradually across their customer portfolio and need more control over which tenants and properties have access to Re-Leased Pay
Setting Up a Default Account
During account creation, you'll see a checkbox on the Select bank account step:
When you check this box, you'll see a confirmation message as shown below "You are setting [account name] as your default account".
- Confirm this by clicking 'Set as default'
Changing Your Default Account
You can change which account is your default at any time but there are important implications of this change you must be aware of when doing this:
- Navigate to Settings > Re-Leased Pay > Accounts
- Select the account you want to make the default
- Edit the account and check the 'Default' option
- Save your changes
When changing the default from one account to another, you'll see a confirmation message explaining that unallocated properties will now have payments directed to the new default account and any existing recurring payments tenants have set-up will be cancelled.
- Confirm this change by selecting 'Change default'
Important: Tenants with recurring payments set-up will have their recurring payments cancelled. They will be sent an email advising them of this and suggesting they re-create their recurring payment or contact their property manager for further details
Removing the Default Account
If you uncheck the default option and no other account is set as default, you'll receive a warning:
"All properties using this account as a default will no longer accept or offer online payments"
- Confirm this change by clicking 'Set as default'
Important: Only proceed if you're certain all your properties are, or will be allocated to specific accounts, or if you intentionally want to disable online payments for unallocated properties.
Identifying Allocation Status
On the Payment Accounts list page, you can quickly see:
- Which account is marked as Default
- How many properties are allocated to each account
- A None Allocated warning chip on accounts with no properties allocated (excluding the default account)
Best Practices
- Single account setup: If you only have one Re-Leased Pay account, keep it set as the default to ensure all properties can accept online payments.
- Multi-account setup: Allocate properties to their specific accounts first, then decide whether to set a default for any remaining properties.
- Adding new properties: Remember that newly added properties will not be automatically allocated to any account. If you have a default set, they'll route there. If not, you'll need to allocate them manually before tenants can pay online.
Frequently Asked Questions
Can I have multiple default accounts? No. Only one account per company can be set as the default at any time.
What happens to pending payments if I change the default? Payments already in progress will complete to their original destination. Only future payments are affected by the change.
Can I prevent recurring payments being cancelled if I change or remove my default account? Unfortunately we cannot prevent this as their recurring payment is tied to the original bank account. They simply need to re-create their recurring payment when they next go to pay online and it will be linked to the new default account or account their property has been allocated to.
How do I know if a property is allocated or using the default? Check the Property Allocation section within Re-Leased Pay settings. Properties explicitly allocated will appear in their respective account lists. Properties not appearing in any list will route to the default account (if set).
Why can't my tenant see the Pay Online button? If the tenant's property is not allocated to any account AND there is no default account set, the Pay Online option will not be available. Either allocate the property to an account or set a bank account to default.
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