Automated Arrears lets Re-Leased automatically send arrears correspondence to tenants when invoices become overdue — eliminating manual intervention. The system runs daily at 3pm (your company's local time) and actions any matching notices based on your configured rules.
To enable this Beta feature: Click the Question Mark icon in the main navigation bar, then click Available Betas. Click Enable for Companies next to Arrears Rule Automation.
Understanding Automated Arrears
When enabled, Re-Leased automatically processes actionable arrears notices — including emails and SMS — that meet your rule criteria. The automation applies the same logic as manually clicking Complete in the Arrears Hub, so behaviour is consistent across manual and automated workflows.
Enabling Automation on an Arrears Rule
Navigate to Settings and select Arrears Rules (under Communications).
Choose an existing rule to edit, or create a new arrears rule.
Ensure the Rule is Default for company checkbox is checked — automation options are only available for default rules.
Check the Automate Rule Action checkbox to enable automation.
Selecting What to Include
With Automate Rule Action enabled, check Include Invoices to include unpaid invoices in automated processing.
Check Include Credits to include credit notes in automated arrears calculations.
Click Save to apply your settings.
Note: If you uncheck Rule is Default for company when saving, all three automation checkboxes (Automate Rule Action, Include Invoices, Include Credits) will automatically be reset to false.
Excluding Arrears Statuses from Automation
You can prevent automated correspondence from being sent to tenancies with specific arrears statuses — for example, tenancies in legal proceedings, active payment plans, or bankruptcy.
With Automate Rule Action enabled, locate the Exclude Arrears Statuses dropdown.
Select one or more statuses to exclude from automated actions.
Click Save.
Note: If a tenancy has multiple arrears entries and any match an excluded status, the entire tenancy is excluded from automation. Excluded tenancies still appear in the Arrears Hub — exclusion only prevents automated correspondence. Exclusions are preserved even if you temporarily disable automation.
How Automated Arrears Runs
Every day at 3pm (company local time), Re-Leased checks the Actionable tab of the Arrears Hub.
Any arrears based on a default rule with Automate Rule Action enabled are automatically processed.
Notices are sent via the same logic as the manual Complete action.
Delivery method is determined by the Tenancy notices setting on each tenant's contact record — checked means email; unchecked means available for download.
Note: Only rules set as the default company rule can be automated. If you have multiple arrears rules, ensure the correct one is set as default before enabling automation. The system can also send arrears notices to archived tenancies if they meet the rule criteria.
In North America, "Arrears" is referred to as "Delinquency" and "Tenancies" as "Leases". For more information on regional terminology, see our Glossary of Regional Terminology.