The Suspense Ledger holds unallocated bank transactions temporarily. Use the Suspense Task List to resolve items by matching them against each other, against invoices, or against a tenancy ledger.
Resolving Suspense Items Against Each Other
Use Find & Match to add both bank statement transactions to Suspense.
Navigate to the Suspense Task List.
Tick the matching items using the checkboxes.
Click Resolve Selected in the top-right corner.
Resolving a Suspense Item to an Invoice
In the Suspense Task List, click Resolve next to the item.
Tick the relevant invoice(s).
The total of the selected invoices must equal the suspense item amount.
Resolving a Suspense Item to a Tenancy Ledger
Use Process Payment to create an EFT receipt to the tenancy ledger.
In the Suspense Task List, click Resolve next to the item.
Search for and select the relevant paid invoice(s).
The total of the payment must equal the suspense item amount.
Viewing Completed Suspense Tasks
Click the Completed Tasks tab on the Suspense Ledger Tasks screen to review previously resolved items.
In Asia-Pacific, "Trust Account" is standard; European customers use "Client Account". Client/Trust Accounting does not apply to North American customers. For more information, see our Glossary of Regional Terminology.