Skip to main content

Resolving Entity Sync Errors with QuickBooks Online

Resolve the "Dependency has validation errors" sync error between Re-Leased and QuickBooks Online. Explains why linked entities fail and how to find and fix the root cause using the Sync Results page.

Updated over a week ago

A Dependency has validation errors message during a Re-Leased and QuickBooks Online sync means one or more related records have issues preventing data from flowing between the systems.



Why This Error Occurs

Entities in Re-Leased — such as Contacts, Accounts, Tax Types, Invoices, Attachments, Credit Notes, Payments, and Tracking Options — are interconnected. When one entity has a problem, the dependent records also fail to sync.

For example: if a contact fails to sync due to invalid information, any invoice or credit note associated with that contact will also fail. You must resolve the contact error first before the invoice will sync.



How to Resolve the Error

  1. Note the ID of the Account, Contact, Invoice, Tax, or Tracking Category referenced in the validation message.

  2. Go to the Sync Results Page and ensure the Linked filter is active.

  3. Enter the ID in the search bar — the record with the validation issue will appear.

  4. Read the Detail message and click More info for further guidance.

  5. Fix the underlying issue, then re-run the sync.

Animation showing how to search for a sync error by ID on the QuickBooks Online Sync Results page in Re-Leased

Did this answer your question?