This reference covers the most common sync errors between Re-Leased and Xero, their causes, and how to resolve them.
Error Message | Cause and Resolution |
Account code has been archived or deleted | Cause: An invoice was created in Re-Leased using an account code that has since been archived in Xero. When the invoice attempts to sync, Xero rejects it. Resolution: Choose one of the following: update the invoice in Re-Leased to use a valid Xero account; void the invoice in Re-Leased; reactivate the account in Xero; or unlink the record from the Sync Results page if the invoice is no longer needed in Xero. |
Account code has been archived or deleted / Account code is not a valid code for this document / The Tax Type Code cannot be used with account code | Cause: The account or tax type has been archived in Xero (or was archived during Re-Leased onboarding) and is no longer valid. Resolution: The invoice will be reset to Draft. Then: update the invoice or credit note to use a valid account or tax; unarchive the account or tax in Xero; void the invoice or credit note in Re-Leased; or unlink it from the Sync Results page. |
The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes. | Cause: The contact was archived or merged in Xero. If merged, a current version exists. Resolution: In Re-Leased, navigate to the tenancy and open Tenancy Details. Clear the name in the Xero Invoice contact field and retype it to match the current version of the contact in Xero. |
This allocation is linked with transactions that cannot be found within Re-Leased | Cause: A credit note was created with an issue date before the sync date. Note: For this fix to work, the invoice must be fully paid. Resolution: (1) Find the invoice the allocation relates to in Re-Leased. (2) Make a payment on the invoice equal to the allocation amount. (3) Run a sync. (4) On the Sync Results page, unlink both the new failing outgoing payment and the failing incoming allocation. |
If the issue persists after working through these steps, contact Re-Leased Support. See also: Unlink and Relink Records and Managing Your Sync Results.