This reference covers the most common sync errors between Re-Leased and Sage Intacct, their causes, and how to resolve them.
Error Message | Cause and Resolution |
A contact with this name already exists — please use a different name | Cause: Re-Leased does not allow two contacts with the same name. This usually occurs when both a Vendor and a Customer in Sage Intacct share the same name. Resolution: Rename the duplicate contact in Sage Intacct — typically the Vendor contact. |
Invoice/contact is using multi-currency. This feature is not currently supported by Re-Leased | Cause: A Sage Intacct invoice or contact is configured for multi-currency, which Re-Leased does not support. Resolution: Unlink the invoice or contact from Re-Leased. Make the contact inactive in Sage Intacct and create a new contact in your local currency. |
Payment has linked transaction(s) of type(s) 'Journal Entry' and is not currently supported by Re-Leased | Cause: Journal Entries do not sync from Sage Intacct to Re-Leased. Resolution: Unlink the payment. Once unlinked, add the payment to the invoice in Re-Leased — it will not sync back to Sage Intacct as the invoice is already paid there. |
Invoice 'Total' must be greater than or equal to '0'. Line items total must not be negative | Cause: A credit invoice or bill with negative amounts has been created in Sage Intacct. The integration does not support this format for credit notes. Resolution: Recreate the transaction in Sage Intacct as an AR Adjustment (for income) or AP Adjustment (for expenses). Then unlink the original error from the Sync Results page. |
For credit note allocations: Failed to push to Payment as AccountRef.Id must be provided — OR — PaymentMethodRef must be provided | Cause: Credit note allocations created in Re-Leased do not sync to Sage Intacct. Resolution: Always create credit note allocations in Sage Intacct. If an allocation was already created in Re-Leased: (1) create a matching allocation in Sage Intacct, (2) trigger a manual sync, (3) unlink both the Re-Leased-created and Sage-created allocation errors from the Sync Results page. |
This {transaction} is linked with transactions that have errors preventing a sync. Invalid links: {transaction id} | Cause: A linked entity (such as a contact or chart of account) has its own sync error that is blocking this transaction. Resolution: Search for the linked error using the transaction ID, resolve that error first, then this transaction should sync automatically. See Resolving Entity Sync Errors with Sage Intacct for more information. |