Vacating a tenancy schedules the end date and generates a vacate statement showing outstanding rent, outgoings, and any credit notes. You can then print the statement as a PDF for the tenant's records.
How to Vacate a Tenancy
Step 1: Initiate the Vacate
Open the tenancy and click Terms & Breaks from the left menu.
Click the Contextual Menu [...] and select Vacate Term.
Step 2: Enter Vacate Details
Enter the Term Expiry Date — the last day the tenant will be charged rent.
Fill in the remaining dates.
Add a Vacating Forwarding Address and any Vacating Notes if applicable.
Click Save.
If an exit inspection is required, toggle to Yes and enter the inspection details.
Click Continue to view the Vacate Statement.
Step 3: Handle the Vacate Statement
If a rent invoice extends beyond the expiry date, a credit note will be calculated automatically.
Click Create Credit Note, allocate it to future invoices as needed, then click Save & Approve.
Review the Vacate Statement — it shows unpaid rent, future rent invoices, outgoings, and other outstanding amounts.
Click Confirm and update tenancy with Vacate Details to finalise.
When the vacate date falls mid-period, Re-Leased automatically creates a pro-rated invoice at the same daily rate as the rent template.
Vacating Without an Active Rent Template
The vacate process normally requires an active rent template. If none exists, use one of these two options:
Option 1: Create a Dummy Rent Template
Navigate to the tenancy and create a new rent template with a start date within the tenancy term.
In Default Tenancy Invoice Options, select Disable rent generation.
Proceed to vacate the tenancy as normal — no rent invoices will be generated.
Option 2: Manually Adjust the Term End Date
This method closes the tenancy without generating a Vacate Statement.
Open the term details and manually update the end date to the correct vacate date.
Click Save.
Use the Cancel Term feature to mark the tenancy as ended.
North American customers will see "Leases" where this article says "Tenancies", and "Terms and Options" where it says "Terms and Breaks". For more information on regional terminology, see our Glossary of Regional Terminology.