Re-Leased

Submitting a support ticket is no longer available.

We’ve moved to a faster, smarter support experience. You can now get help instantly by chatting with Re-Bot, our AI agent, directly from the Help [?] icon in Re-Leased. Re-Bot is available 24/7 and can resolve most questions on the spot.

If your question needs more help, Re-Bot will hand you over to our Customer Support team, who will follow up with you via chat, email or a phone call — no ticket needed.

What Re-Bot can help with: How-to questions, step-by-step guidance, troubleshooting common workflows, and navigating Re-Leased features. For technical platform errors, data sync failures, billing changes, or subscription upgrades, Re-Bot will connect you with the Customer Support team.

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Click the Help [?] icon in the top-right corner of Re-Leased.

1. Click the Help [?] icon in the top-right corner of Re-Leased.
2. Choose from the following options:

Help Centre — search Re-Leased help articles. Use the messaging bubble at the bottom of any Help Centre page to reach the support team.

Chat with Us — opens a support widget where you can describe your issue and interact with our AI Agent Re Bot and Customer Support team.

- Help Centre — search Re-Leased help articles. Use the messaging bubble at the bottom of any Help Centre page to reach the support team.
- Chat with Us — opens a support widget where you can describe your issue and interact with our AI Agent Re Bot and Customer Support team.

Use the same email address you use to log in to Re-Leased when chatting with us.

Include as much detail as possible — screenshots, steps to reproduce, and the affected property or tenancy.

- Use the same email address you use to log in to Re-Leased when chatting with us.
- Include as much detail as possible — screenshots, steps to reproduce, and the affected property or tenancy.
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Monitor your conversations with us from within the Chat with us page, here you'll be able to see any historical conversations.

How to get help in Re-Leased — search the Help Centre & chat with support from the Help icon. Includes tips for faster responses and how to track your support requests.

How to Submit a Support Request

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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How to Submit a Support Request

How to Contact Support

Tips for Faster Responses

Tracking Your Support Requests