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Why are remittance advices not generated or incomplete in Re-Leased?

There are specific conditions under which remittance advice may not be generated or may appear incomplete. This article explains these scenarios and provides guidance on resolving common issues.

Conditions for Generating Remittance Advice

  1. Creditor Status: Only contacts configured as creditors in Re-Leased receive remittance advice. If your agency is set up as a contact rather than a creditor, remittance advice will not be sent and you will be required to refer to the disbursement reports that were produced.

  2. Payment Type: Remittance advice emails are only generated for payments made to suppliers or creditors. Payments made outside the creditor payment flow, such as one-off payments to owners, do not generate remittance advice.

Common Issues and Solutions

  1. Agency Fees: Any agency fees paid out as part of the disbursement process will not appear on a remittance advice, however these will appear within the fee reports.

By following these guidelines, you can ensure that remittance advice is generated correctly and includes all necessary details.

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