The Payments Hub is your central dashboard for tracking all tenant payments made through Re-Leased Pay. Use it to view payment status, match payouts to bank transactions, and investigate failed payments.
How to Access the Payments Hub
Navigate to Accounting > Re-Leased Pay > Payments.
Or go to Settings > Re-Leased Pay > Accounts > Payments.
Or from the Income & Expenses page, click the Re-Leased Pay button.
Select the correct company from the Company selector to ensure you are viewing the right payments and payouts.
What the Payments Table Shows
Invoice number — click to open the full invoice.
Payer name.
Tenancy name.
Property.
Amount paid.
Payment date.
Payment status.
Related payout reference and status — click View payout to see the full payout details and all invoices included.
Payment Statuses
Awaiting payout — payment is being processed by Stripe. This typically takes 1–7 days depending on region and payment method.
Processing Payout — the payment is allocated to a payout that is on its way to your bank account.
Successful — funds have been transferred to your bank account.
Failed — payment could not be collected from the tenant's bank. Reverse the payment on the invoice so the tenant can re-attempt payment via Re-Leased Pay.
Invoice Status and Payment Recognition
If your Invoice Payment Recognition setting is set to At time of funds received or Manually, invoices will show as unpaid in Re-Leased even after a tenant has successfully paid. Use the Payments Hub to view the actual payment status and track funds through to payout.
Filtering the Payments List
Date range
Status
Search by invoice number or amount.