Tenants in the US can pay their invoices using ACH Direct Debit through Re-Leased Pay. Before tenants can use this, ensure the Pay Online button is enabled on your invoices and correspondence templates.
Tenant Payment Steps
Step 1: Open the Invoice
The tenant receives their invoice with a Pay Online button. They click it to begin.
Step 2: Select an Invoice
If the tenant has multiple outstanding invoices, they select the one they want to pay. Only one invoice can be paid at a time.
Step 3: Choose ACH Direct Debit
The tenant selects ACH Direct Debit as the payment method and enters their email address and name on the secure checkout screen.
Step 4: Connect a Bank Account
The tenant signs in to their bank via the checkout portal and selects the account to use. If their bank is not supported, they can verify the account with micro-deposits by clicking Enter bank details manually instead. See Verifying Your Bank Account Using Micro-Deposits for details.
Step 5: Payment Confirmation
A confirmation screen displays once the payment is processed. The tenant also receives an email confirmation.
Payments made via Re-Leased Pay are processed by Stripe and then paid out according to standard timelines. See Re-Leased Pay: Processing and Receiving Funds for details.
This payment method is available to US customers only.