Australian tenants can pay their invoices using Direct Debit through Re-Leased Pay. Before tenants can use this, ensure the Pay Online button is enabled on your invoices and correspondence templates.
Tenant Payment Steps
Step 1: Open the Invoice
The tenant receives their invoice with a Pay Online button. They click it to begin.
Step 2: Select an Invoice
If the tenant has multiple outstanding invoices, they select one to pay at a time.
Step 3: Choose Direct Debit
The tenant selects Direct Debit as the payment method.
Step 4: Enter Payment Details
On the secure checkout page, the tenant provides:
Full name.
Email address (for payment confirmation).
Bank account details for the direct debit.
Confirmation that they are the authorised account holder.
Step 5: Payment Confirmation
A confirmation screen displays once the payment is processed. The tenant also receives an email confirmation.
Payments are processed by Stripe then paid out according to standard timelines. See Re-Leased Pay: Processing and Receiving Funds for details.
This payment method is available to Australian customers only.