Australian tenants can pay their invoices using Direct Debit through Re-Leased Pay. Before tenants can use this, ensure the Pay Online button is enabled on your invoices and correspondence templates.
What Direct Debit Means in Re-Leased Pay
Direct Debit takes a payment directly from the tenant's Australian bank account using their BSB and account number (BECS Direct Debit). The tenant authorises the payment at checkout. Tenants can use Direct Debit for a one-off invoice payment or for automatic payments.
Direct Debit - paid from a bank account.
Card - paid by credit or debit card. Card payments aren't Direct Debit, even when they repeat automatically.
Automatic payments - invoices paid automatically when they're due. Tenants can set these up by card or by Direct Debit.
Note: Direct Debit fees and settings only apply to tenants paying from a bank account. Tenants paying by card, including card automatic payments, aren't affected.
Tenant Payment Steps
Step 1: Open the Invoice
The tenant receives their invoice with a Pay Online button. They click it to begin.
Step 2: Select an Invoice
If the tenant has multiple outstanding invoices, they select one to pay at a time.
Step 3: Choose Direct Debit
The tenant selects Direct Debit as the payment method.
Step 4: Enter Payment Details
On the secure checkout page, the tenant provides:
Full name.
Email address (for payment confirmation).
Bank account details for the direct debit.
Confirmation that they are the authorised account holder.
Step 5: Payment Confirmation
A confirmation screen displays once the payment is processed. The tenant also receives an email confirmation.
Payments are processed by Stripe then paid out according to standard timelines. See Re-Leased Pay: Processing and Receiving Funds for details.
This payment method is available to Australian customers only.