Canadian tenants can pay their invoices using Pre-Authorized Debit (PAD) through Re-Leased Pay. Before tenants can use this, ensure the Pay Online button is enabled on your invoices and correspondence templates.
Note: A transaction fee applies for Pre-Authorized Debit payments.
Tenant Payment Steps
Step 1: Open the Invoice
The tenant receives their invoice with a Pay Online button. They click it to begin.
Step 2: Select an Invoice
If the tenant has multiple outstanding invoices, they select one to pay at a time.
Step 3: Choose Pre-Authorized Debit
The tenant selects Pre-Authorized Debit and enters their email address and account name on the checkout screen.
Step 4: Verify the Bank Account
The tenant verifies their bank account in one of two ways:
Log in to your bank — directly confirm and complete the payment.
Micro-deposits — enter bank details to receive two small deposits for verification, which must be confirmed before payment is processed. See Verifying Your Bank Account Using Micro-Deposits.
Step 5: Payment Confirmation
A confirmation screen displays once the payment is processed. The tenant also receives an email confirmation.
Payments are processed by Stripe then paid out according to standard timelines. See Re-Leased Pay: Processing and Receiving Funds for details.
This payment method is available to Canadian customers only.