The Fixflo integration synchronises property maintenance tasks between Re-Leased and Fixflo. Properties are called Units in Fixflo; maintenance is called Issues. Note: Areas and Tenancies are not synced — synchronisation happens at the property/unit level only.
Step 1: Get Your Fixflo Domain and Token
Log in to your Fixflo account.
Click your username and select My Profile.
Go to Profile > Authentication tokens.
In the App Id field, type released (lowercase, no extra characters) and click Add.
Once generated, note both your Agency custom domain and the RELEASED token.
Step 2: Connect Fixflo in Re-Leased
Navigate to Settings > Manage Add-ons and Integrations.
Click Enable under the Fixflo icon.
Enter your Fixflo credentials.
Select a user to manage the integration — they'll be notified of sync issues by email.
Choose your account type: Standard or Plus.
Optionally enable email notifications for the Fixflo Manager when new maintenance is created.
Optionally enable automatic export of new Re-Leased properties to Fixflo.
Click Save.
Fixflo Standard vs Fixflo Plus
Fixflo Standard — limited processing in Fixflo. Most users will process maintenance tasks in Re-Leased. Any images and the Fixflo job report sheet are attached to the Re-Leased task automatically.
Fixflo Plus — issues are processed in Fixflo. Tasks in Re-Leased are read-only and used for reference and reporting. Click the link in the Re-Leased task to access the issue in Fixflo. Closing an issue in Fixflo also closes the Re-Leased task at the next sync.
Managing the Integration
Once connected, options include:
Disable Fixflo — disconnects the integration.
Update Fixflo Credentials — modify settings.
View/Hide History — review sync details and manually sync maintenance or properties.
Find and Match Properties — manually link unmatched Fixflo properties to Re-Leased records.
Sync Maintenance and Properties — syncs occur automatically but can be triggered manually via Sync Maintenance Issues.
Ensuring Successful Property Matching
Property addresses must match exactly in both systems for automatic matching. If a property cannot be matched automatically, the Fixflo Manager is notified before the next sync. Unmatched Fixflo properties appear on the Unmatched tab — click the [?] icon or Find and Match to manually link them.