You can track the delivery status of emails sent from Re-Leased and resend failed or individual messages directly from the Correspondence section of a lease/tenancy.
Viewing Email Correspondence for a Lease/Tenancy
Navigate to the relevant Lease/Tenancy.
Select Correspondence from the left-hand menu.
All emails, SMS, and letters tied to that lease/tenancy are listed here. Emails sent to multiple recipients are grouped together.
Tracking Email Status
Click the down arrow to expand a grouped email and view individual recipients.
Email status icons indicate whether each email has been delivered, failed, or is queued.
Individual Email Actions
Click the Contextual Menu [...] next to a recipient's name.
Select Resend message — review and edit the recipient's email address if needed before resending.
Select Show activity report for a summary of email interactions, with the option to download as a PDF.
Group Email Actions
Click the Contextual Menu [...] at the top of the grouped correspondence.
Select Resend failed messages to retry failed deliveries after editing recipient details if needed.
Select Download group activity report for a comprehensive PDF report covering all recipients in the group.
In North America, "Tenancies" are referred to as "Leases" and "Terms & Breaks" as "Terms & Options". For more information, see our Glossary of Regional Terminology.