When a cheque bounces or a payment is dishonoured, you can handle this in Re-Leased directly or via QuickBooks Online. Choose the option that best fits your workflow.
Option 1: Process in Re-Leased
Step 1 — Reverse the original payment:
Locate the original invoice where the payment was applied.
Reverse or remove the payment from the invoice so it returns to outstanding status.
This ensures the tenant's balance reflects that the funds were not received.
Step 2 — Raise a fee (if applicable):
If your lease agreement allows for a bounced payment fee, create a new Sales/Income Invoice in Re-Leased.
Assign the correct amount and tax code.
Save and issue the invoice to the tenant.
Option 2: Process in QuickBooks Online
Keep the original payment recorded against the initial invoice.
Create a new income invoice for the same amount as the bounced cheque to reinstate the amount owed.
Add any related fees (e.g. bank charges) as an additional line item on the new invoice.
Send the new invoice to the tenant for payment.