When a customer has made an overpayment or prepayment in QuickBooks Online and you need to apply it to an invoice, use Journal Entries to record and allocate the transaction before syncing to Re-Leased.
Step 1: Record the Overpayment — Create a Journal Entry
In QBO, navigate to Journal Entry and create a new entry.
Fill in the account, debit/credit amounts, description, name, and class.
Click Save and Close.
Step 2: Apply the Overpayment — Move to Accounts Receivable
Create a second Journal Entry in QBO.
Move the amount from the account used in Step 1 to the Accounts Receivable account.
Step 3: Apply the Journal Entry as a Payment
In QBO, go to the customer's page and open Receive Payment for the relevant invoice.
Select the Journal Entry you created and apply it as a payment.
Step 4: Sync to Re-Leased
Trigger a sync in Re-Leased to pull through the applied payment.
Step 5: Confirm Payment in Re-Leased
Open the relevant invoice in Re-Leased and check the Less Payment section — the Journal Entry will appear as the payment applied.
Refunding an Overpayment
If the overpayment needs to be refunded to the tenant: process a Refund Receipt in QBO. This syncs to Re-Leased as a paid Income Credit Note and is recorded in the tenant's history.