If a disbursement is returned because it was sent to incorrect bank account details, use the Suspense Ledger to reconcile the returned funds, process the manual transfer to the correct account, then clear the suspense entries. These steps apply when there is no Property Budget associated with the payment.
Step 1: Reconcile the Returned Funds to Suspense
Go to Client/Trust Accounts > View Bank Statements.
Locate the returned transaction and click Find and Match.
Select Create Suspense Transaction to reconcile the returned funds to the Suspense Ledger.
Step 2: Transfer Funds to the Correct Account
Manually transfer the returned funds from the Trust Account to the correct bank account via internet banking or at your bank.
Step 3: Reconcile the Manual Transfer
Wait for the debit to appear in your bank account (typically the next business day).
Import your bank statement into Re-Leased.
Reconcile the debited transfer to the Suspense Ledger, the same way you did for the returned funds.
Step 4: Resolve the Suspense Ledger
Go to Client/Trust Accounts > Suspense Ledger Tasks.
Tick both the debit and credit items — together they should net to zero.
Click Resolve Selected to clear them.
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Step 5: Update the Contact's Bank Details
Edit the contact's profile with the correct bank account details to prevent future bounced payments.
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In Asia-Pacific, "Trust Account" is standard; European customers use "Client Account". Client/Trust Accounting does not apply to North American customers. For more information, see our Glossary of Regional Terminology.