When a single cheque from a combined banking deposit is dishonoured, you need to unreconcile the original deposit, reroute it through the Suspense Ledger, and use a manual bank statement to split the deposit before processing the dishonour.
Note: Bank cheques individually where possible to avoid this process.
Step 1: Unreconcile the Original Deposit
Go to Client/Trust Accounts > View Bank Statements.
Find the statement and open the [...] Contextual Menu > View Transactions.
Click Unreconcile on the transaction, then click Unreconcile This Transaction (orange button — do not reverse at this stage).
Step 2: Reconcile to the Suspense Ledger
Click Find & Match on the unreconciled transaction.
Select Create Suspense Transaction, enter the details, and click Create Payment.
Step 3: Create a Manual Bank Statement
Go to View Bank Statements > Manual Bank Statement.
Enter one Spent line for the original deposit total.
Enter one Received line for the dishonoured cheque amount.
Enter another Received line for the remainder of the deposit.
Confirm the closing balance and click Save Statement.
Step 4: Reconcile the Manual Statement Lines
Reconcile the Spent line to the Suspense Ledger.
Match the two Received lines to the original receipts — use the bank deposit filter to locate the correct entries.
Step 5: Clear the Suspense Ledger
Reconcile the Spent line to the Suspense Ledger.
In Suspense Ledger Tasks, tick both related entries and click Resolve Selected.
Step 6: Dishonour the Cheque
In the bank statement, click Dishonour on the withdrawn amount for the dishonoured cheque. Match it to the corresponding line on the manual bank statement. Check any messages about fees being cancelled or previously disbursed.
In Asia-Pacific, "Trust Account" is standard; European customers use "Client Account". Client/Trust Accounting does not apply to North American customers. For more information, see our Glossary of Regional Terminology.