If a bank statement was imported in error, you can delete it from your Client/Trust Account — but only after all reconciled transactions on that statement have been unreconciled and reversed.
Before You Delete
Confirm that all transactions on the statement are either unprocessed, or have been unreconciled and reversed.
Handle any expenditure outside the system without uploading additional bank files.
Note: If funds are no longer available against the owner ledgers, transactions cannot be reversed.
Unreconciling Transactions
Navigate to Client/Trust Accounts > View bank statements.
Find the statement and click the Transactions view link.
For each reconciled transaction, click Unreconcile.
In the dialog, click the red Unreconcile and Reverse This Transaction to reverse the payment and mark the invoice as unpaid.
Note: The orange Unreconcile This Transaction button only removes the reconciliation link — it does not reverse the payment or affect the invoice's paid status. Use this carefully.
Deleting the Statement
Once all transactions are unreconciled (or if there are none), click Delete Statement in the top-right corner.
Confirm the deletion when prompted.
Handling Duplicate Entries
If a bank statement import has created duplicates, wait one day for the system to resolve the duplication. If you need to delete a reconciled duplicate statement, unreconcile each transaction using Unreconcile This Transaction (not Reverse) — unless you need to mark those invoices as unpaid. Once all duplicates are unreconciled, the Delete Statement button becomes available.
Deleted statements are retained in history with a Deleted status for reference.
In Asia-Pacific, "Trust Account" is standard; European customers use "Client Account". Client/Trust Accounting does not apply to North American customers. For more information, see our Glossary of Regional Terminology.