Reversing a disbursement undoes all payments associated with it. This is a significant action that affects your financial records and reports — use it only when necessary, and always review carefully before proceeding.
Important: Reversing a disbursement that has already been completed at the bank or reconciled with a bank statement is not recommended. If a reversal is unavoidable after reconciliation, you must first unreconcile the withdrawal, then process and reconcile the disbursement again.
What Happens When You Reverse a Disbursement
All payments linked to the disbursement are nullified.
Fee invoices revert to Raised status for any necessary adjustments.
Owner statements generated as part of the disbursement become invalid and are removed.
How to Reverse a Disbursement
Locate the disbursement via the Latest Disbursement tile on the Client/Trust Account home screen, or navigate to the Disbursement History tab.
Click Reverse this Disbursement and confirm when prompted.
If cheques are involved, choose to either reverse them (keeps them usable for future disbursements) or cancel them (renders them unusable).
Review the Disbursement History page to confirm the reversal has been recorded correctly.
Preventing the Need for Reversals
Review the Disbursement Preview Report before finalising.
Verify all payment details and contact information are correct.
Check that owner statements accurately represent all transactions.
For Asia-Pacific customers, the term "Trust Account" is used. European customers refer to this as "Client Account". Client/Trust Accounting is not available to customers in North America. For more information on regional terminology, see our Glossary of Regional Terminology.