If GST or VAT has been incorrectly applied to an expense invoice in Re-Leased, follow these steps to correct it while keeping your Client/Trust Account records accurate.
Step 1: Unreconcile the Transaction
If the transaction has already been reconciled, unreconcile it first:
Navigate to the invoice.
Select Less Payment, then Reconciled.
Click Unreconcile, then confirm with Unreconcile this transaction.
Note: This will unreconcile all transactions in the list. You will reconcile them again in Step 5.
Step 2: Reverse the Payment
On the invoice page, select Less Payment and click Reverse.
Enter a reason for the reversal and confirm.
Step 3: Create a Corrected Invoice
On the original incorrect invoice, click the Contextual Menu [...] and select Copy Invoice.
On the copied invoice, correct the GST/VAT. Ensure the invoice amount remains the same as what was originally paid.
Void the original invoice — it is no longer needed.
Step 4: Process a Disbursement (Without Transacting)
Navigate to Client/Trust Accounts > Disburse Funds.
Select a Creditor Disbursement profile. Include only the owner and invoice in question.
Download the bank file but do not upload it to your bank — discard it.
Step 5: Reconcile the Corrected Transaction
Navigate to Client/Trust Accounts > Bank Statements.
Locate the unreconciled transaction and reconcile it.
Step 6: Generate a Report for the Owner
Navigate to Reports > Client/Trust Accounting > Owner Transactions Report.
Generate a new report and provide it to the owner.
Important: Previously generated owner statements cannot be updated to reflect this correction. You must provide the owner with the new report directly.
For Asia-Pacific customers, the term "Trust Account" is used. European customers refer to this as "Client Account". Client/Trust Accounting is not available to customers in North America. For more information on regional terminology, see our Glossary of Regional Terminology.